A lot of people who start using their first hosting account, or switch companies, often have enquiries with regard to how specific things are carried out or run into difficulties when setting up various things, including e-mails, website settings, etc. This is why, a lot of companies have compiled documentation with the most frequently asked questions and problems in order to help their customers obtain information swiftly and easily. Consequently, the support staff members can concentrate on actual issues that particular clients may be facing, because the solution for the minor things will be available on the World Wide Web and clients will be able to fix them without having to touch base with the help desk support team. Having elaborate documentation is really important, particularly for new customers without any previous experience whatsoever, since the web hosting service involves a multitude of functions and lots of individuals can become perplexed about what to do. A good knowledge base can both help you carry out the things that you wish and acquaint yourself with how the web hosting service works in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting packages come with an elaborate knowledge base where you can find info about all the issues that you may experience and their resolutions. You can find out how to set up and administer an electronic mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are correct, but nonetheless you are unable to send emails, for example. We’ve done our utmost to be as exhaustive as possible and to cover all the available options so as to help you save time and energy and to provide you with different solutions for each issue. The knowledge base contains informative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in every Control Panel section, while if you prefer to see the complete article archive, you should go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated servers, will allow you to access the comprehensive online documentation that we have prepared for you. The articles themselves feature general information on our web hosting services, informational manuals about the different functions that you can make use of, as well as troubleshooting guidelines that can help you solve common issues that you could run into. The topics that we’ve covered include virtually everything, from uncomplicated things such as how to host a brand new domain in the account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a specific section of the Control Panel will always be available in the right corner of the page that you’re on, while the complete article list can be accessed through the all-inclusive Help section.