Being able to get in touch with your shared hosting supplier any time you have any kind of questions or experience any issues is really important and how fast they'll answer back and react is usually crucial, especially if your site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are, in addition one way to distinguish genuine providers from resellers. The second typically respond only to emails or support tickets and you'll need to wait for a day or maybe more in order to get a reply. In case your issue involves a couple of responses, you'll end up losing days to have a basic problem solved. Using the services of a genuine and trustworthy web hosting supplier, you should be able to connect with the support at any time and receive a quick response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and technical support for all our shared hosting service. Even if you are not our customer yet and you have questions, we will give you a hand without delay and give you the needed info, so as to give you a choice to make an informed decision when you buy your new hosting account. We are available at any time, including weekends and holidays, and we provide multiple means of communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we have several phone numbers around the world, so you're able to call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The standard response time is around 15-20 min, which means that you can forget all about waiting for a few days to receive assistance for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you buy a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives can help you select the most suitable package or provide you with information about our servers, so as to check whether the system requirements for your web sites are met. If you're an active customer, you'll also be able to get in touch with us through e-mail or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that when you use these two ways of communication, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other suppliers, even large ones, you're able to compare the reply time because it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
If you get a VPS server from us, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local telephone numbers in the United States, the UK and Australia plus a live chat service. When you're an existing customer and you require help with some technical issue which requires longer time to analyze or resolve, you are able to open a ticket from your billing account or you'll be able to send an e-mail and we will handle the trouble and send you a reply within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, yet for the majority of issues it takes less than half an hour to receive support. Our support service covers your VPS and all pre-installed software it comes with, so in case you need help with third-party apps, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you're able to contact us anytime using various channels and the max time that you'll have to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it's a weekend or a holiday and we will assist you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech matter, you're able to open a ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of basic questions or you would like to learn more about our hosting services before you order, you can use our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. In the event that you need support for third-party software that you are unable to install or operate effectively, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.