Installation and Troubleshooting
Discover more about the services offered by the Installation & Troubleshooting feature, offered with our VPS and Dedicated Servers.
One of the typical reasons to get a server of your own is that you will have complete control over the software environment and you could install anything you need. This will allow you to run applications that require particular software in order to be present on the machine, which isn't possible with a shared Internet hosting server in which you could install software only within the account, but not on a root level. In case you aren't very acquainted with this kind of matters, however, you might come across issues because managing a server of your own differs from managing a standard shared hosting account. In this light, we offer an upgrade with our hosting server packages called Installation & Troubleshooting, so our administrators can easily handle a variety of tasks which should be performed or can resolve a variety of issues that you may face.
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Installation and Troubleshooting in VPS Servers
You may add the upgrade with several clicks whenever you require it and regardless of the
VPS servers plan that you have picked. This may be done either during the order process when you think that you will require support from the very start or later from the VPS billing CP if you have difficulties with any program on the hosting server. Our expert administrators can install or troubleshoot any application for you in a very timely matter. The Installation & Troubleshooting upgrade includes sixty minutes of custom work and you'll be able to use it anytime. The majority of tasks take less than that, hence the remaining time will be available for the future and you will be able to see it in the billing Control Panel at any time. You could use the upgrade as a separate service or on top of the 30 minutes of custom work that are an element of our Managed Services upgrade.
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Installation and Troubleshooting in Dedicated Servers
You'll be able to add the upgrade to any of the
Linux dedicated servers we offer at any time that you need it. If you need any custom work from our administrators as soon as your hosting server is set up, you'll be able to order the upgrade during the server signup process, or when you need something to be done later on, you'll be able to add the upgrade from your billing Control Panel. The Installation & Troubleshooting service includes 60 minutes work from our admins on your machine, so in the event that you encounter any issues to install a third-party software or some program gives errors and doesn't work the way it ought to, our specialists shall aid you in a very timely manner. If a task takes less than an hour, the rest of the time shall be available for future tasks and you shall be able to see it within the billing area. This upgrade is perfect if you don't have a lot of experience with managing a hosting server or if you use our Managed Services upgrade, but you run out of the 30 minutes custom work it features.