There are different ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a ticketing system. This is the easiest method of correspondence for several reasons. In the event that no customer service staff member is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always hit home. Plus, you can copy & paste large bits of information without worrying about typographical errors, and if a given issue requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in the same location, so each party can always see the comments provided by the other one. The negative side of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, so if you need to provide information or to follow directions, you’ll need to use no less than 2 separate admin consoles and this number may grow in case you’d like to administer a couple of domains. On top of that, a lot of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with plenty of other hosting providers, the support ticket system that we are using with our shared hosting service is an indivisible part of the Hepsia Control Panel, which is included with all accounts. You will not have to memorize several sign-on credentials, since you’ll be able to manage your tickets and the hosting account itself in one location. So, if you’ve got an inquiry or come across a complication, you can contact our client support team members momentarily. Our ticketing system includes a clever search functionality. This means that even if you have opened an abundance of tickets over the years, you will be able to track down the one that you need easily. Also, you can see knowledge base hints on tackling commonly confronted complications.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more efficient to manage everything in one location, which is the reason why we have incorporated a trouble ticket system into the custom-developed Hepsia Control Panel, which is offered with each and every semi-dedicated server plan. This will enable you to manage the communication with our client support team together with your semi-dedicated account, which suggests that you will not have to remember an additional username for some other admin dashboard. You’ll be able to submit a new ticket or to track the status of an old one with less than several clicks of the mouse while you are browsing the files within your semi-dedicated account. Plus, you can go through older tickets using a smart search function or check applicable help articles, which offer solutions to commonly confronted difficulties. The integrated trouble ticket system is closely monitored 24/7 with the maximum response time being only 1 hour, so there’ll always be someone to assist you.