A live chat is one of the methods of communication supplied by some hosting companies as a part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech support. This method of contact is faster in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything as compared to a phone call with an agent. In addition, if the problem that you experience requires some time to be investigated and taken care of, you're able to do something different in the meantime rather than just waiting, like you would have to do if you call. Also, you can take advantage of a live chat assistance service for free as long as you have web access even when your website hosting supplier is located in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
As we believe that various problems can be resolved if you speak to a live person, we offer a live chat service for all of our potential and active customers. Our chat is online every day and our customer care agents can assist you with a wide range of questions and situations. In case you aren't our customer yet, you'll be able to find out more about our shared hosting plans and the web hosting platform in general so as to be certain that your websites will run efficiently on our servers. In case you already have an account and you've got some questions or you have any kind of issues with any of our services, you can get in touch with us through the live chat and we will supply you with the needed information or help you troubleshoot the issue. You'll need to open a support ticket for certain troubles that need longer time or the assistance of a system administrator, but for a number of common troubles you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as a part of our services, therefore if you have any questions regarding our semi-dedicated servers, you're able to speak with our customer support team at any moment regardless if you have already acquired an account or not. Generally, the chat service is for pre-sales, billing and common questions and troubles, but we're able to help you with a lot of tech questions too. We will help you select the optimal package for your sites in case you do not have an account yet, we can respond to all the billing questions or issues you have or we can help you with installing your new e-mail address on your computer or smartphone - all of this will be done in a timely manner as our live chat service is available all the time, every single day. Whenever you want help, you're able to speak to an agent and save a lot of time.