If you’ve ever got any enquiries associated with the hosting service or you encounter a problem with your sites, you will have to touch base with the respective hosting provider’s customer support team. It may not make any difference how quickly they’ll reply when you've got a generic question, but a problem such as a messed up web app update, for instance, may result in your site becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the site will be down. If you offer goods or services online, any downtime will influence your website in an undesirable way and you may lose existing or prospective customers. A lot of web hosting providers, especially resellers, answer emails and tickets within 24 hours, but in the online space this is much too long, since customers will hardly ever go back to a site that’s not working properly for long stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any customer support ticket that you open or any email that you send is just 1 hour, even if you contact us on weekends and official holidays. Whatever the nature of your query or problem may be, we’ll lend you a helping hand right away and will supply you with the needed info to solve any problem with your sites. The actual reply time commonly does not surpass 15 to 20 minutes, which goes to say that you can forget about waiting for hours and hours to get a problem fixed or what is even worse – waiting a whole day only to obtain a reply that more information is needed whilst nothing’s solved. We will give you assistance in a timely manner simply because we know just how costly time can be in the dynamic online realm. The one-hour response guarantee applies to any technical or billing inquiry that you may have associated with our shared hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care staff representatives will be at your disposal at all times and they will respond to any trouble ticket that you submit through the hosting Control Panel within less than 1 hour. The response time is guaranteed irrespective of whether you have a generic enquiry with regards to your semi-dedicated server or you confront some complication and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 24x7 to handle any billing, technical or general issue. In case you contact us about anything that is within our power, we will solve it before we respond to you, which goes to say that you won’t have to wait around for hours or even days while the problem persists. If there is something that you have to do on your end, we’ll give you the required info – what workable solutions to try, what steps to take, etc.