Despite the fact that this isn't the most importantfactor for you to recognize a trustworthy shared hosting company from a bad one and a reseller from an actual provider, the option to call and speak with a live person is a sign that you are not dealing with a one-person firm and that you'll be able to reach somebody any time you're in need of assistance. The phone support for web hosting services may vary from standard to experienced, therefore the issues which can be resolved with a call vary depending on the specific provider. In the general case, these matters are more basic and feature billing or 1st level technical issues since more difficult issues generally need a support ticket where both you and the system administrators can track what is going on with a given situation. Nonetheless, the option to call your service provider will save you lots of time and efforts for the countless tiny problems that will eventually appear when you manage your website hosting account.
Phone Support in Shared Hosting
All our shared hosting packages include telephone support 14 hrs per day even on public holidays, so that if you do not have an account yet, you can phone us and find out more about our solutions or if we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you're able to contact the number that is nearer to you. If you are an existing customer, we will help you timely with any kind of general and billing issues as well as with various technical matters to save you time and efforts - we are aware of the fact that in some cases it is quicker to speak with a live person and get things done promptly. Certainly, some problems simply cannot be resolved on the phone, so in such a case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we supply include live phone support for 14 hours a day. In case you are unsure which package will be appropriate for your web sites, you want to find out more about a plan's specifications or you need any other kind of info on our services, you are able to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our support representatives will assist you. If you currently own an account, you are able to contact us about general and sales issues, although we are often able to assist with a multitude of technical issues as well. For entirely tech issues you should employ our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the better option in case the problem needs longer time to be dealt with or it needs to be escalated to our system administrators.