Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We offer a 60 min response time warranty for each trouble ticket or email that you send to the help desk staff. We will rapidly respond to all standard questions and forward the matter to our sysadmins if any further assistance is needed. If you order the Managed Servers package, we’ll carry out any of the included services at a time that has been discussed with you earlier.

  • Top quality support service

  • An Exceptional Support Service

  • We will be at your disposal 24x7 to reply to any inquiries that you may have regarding our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require assistance tackling server administration procedures, you can make use of our Managed Servers package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every dedicated server is equipped with our free Web Hosting Control Panel, which offers an elaborate knowledge base plus a group of instructional video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just press the Help or Videos buttons located in the top right corner.