1 hour ticket response
Fast support is our major objective and that’s why we’ve got a team of knowledgeable technical support engineers who are prepared to provide a quick reply to any question that you could have. Just open your trouble ticket from the Web Hosting Control Panel and we will reply within 60 minutes at the latest. Actually, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Top–Class Help Desk Service
Our customer care staff representatives possess huge experience in the shared hosting service sphere and are competent enough to deliver a rapid solution to your problem. If, however, the matter at hand is not within the competency of a support engineer, the support ticket will be forwarded to a developer or administrator for further investigation.
An Intuitive Help Center
To help you get a quick hint on how to use a specific feature, we have integrated a really intuitive Help section in our Web Hosting Control Panel. You can browse through a wide collection of web hosting account administration articles and website administration articles, refer to the F.A.Q. database or watch our step–by–step video tutorials.
