Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Each ticket you submit to the client assistance staff will be responded to in less than 60 minutes. The standard questions will be addressed instantly. Nevertheless, if the support inquiry you have posted needs the help of a competent technician, we’ll send the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Professional Customer Help Service

  • We are on line for you 24 hours a day to provide assistance and client support and also to assist you with any issue that you could have when taking care of your virtual server. We’ll support you with all pre–installed packages, plus your OS, server administration panel (based on the VPS type) and the Web Hosting Control Panel designed completely by us.

  • Intuitive help center

  • An Intuitive Help Section

  • An in–depth and frequently updated article base is built into our in–house built Web Hosting Control Panel. It offers you quick tips on how to execute all the main web site management jobs. The Help zone provides thorough how–to articles and reviews and step by step video training. You can open the Help area by clicking on the Help or Video buttons in the upper right part of each Control Panel section.